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"It's Simply My Nature" - Part 1

From Wikipedia: "The Scorpion and the Frog is a fable attributed to Aesop. The story is about a scorpion asking a frog to carry him across a river. The frog is afraid to be stung, but the scorpion reassures him that they would both die if that happened. The frog then agrees, but in mid-river the scorpion stings him nevertheless, telling him that it is simply his nature to do so."

Social Media has changed the practice of Marketing faster than the industry's ability to respond intelligently. Many marketers are not yet ready to engage Social Media principles; many barely understand what a blog is, let alone how bloggers might impact their brand. Meanwhile, though, those marketers who presumably "get it" actually seem to "get it wrong" more often than not, and they paid a price in terms of revenue or respectability. Witness:

Paul Holmes wrote about these mishaps and abuses recently (he graciously asked for my input), as did Steven Silvers, Strumpette, Jeff Jarvis and (ironically) Richard Edelman. Many within the industry acknowledge the problem: just as the scorpion in Aesop's fable could not help itself from stinging the helpful frog in mid-stream, it's simply in the marketer's nature to use & abuse new media channels on behalf of their clients. But whereas abuses like these might be glossed over by the mainstream media, in the Social Media era each breach is viewed --- rightly so --- as an egregious affront by the community members affected. And that's the worst, most dangerous part of all.

My guess is that there are plenty of smart PR pros who are willing to wade into Social Media's waters, without any plan to abuse the system --- but, the negative hype about past exploits has swamped the newbies' enthusiasm to take the plunge. I don't blame them. Until we get some better case studies --- examples of great work, in which both the frog and the scorpion made it across the stream unscathed --- I fear that marketers will merely sputter along.

Fear could cause marketers to miss this unique opportunity. The marketer's basic nature could cause them to foul it up.

Comments

Excellent. Couldn't have said it better myself.

- Amanda

Thanks, Strumpette. I hope you'll feel the same kind feelings about Part 2. ;)

Todd,
Yes, there is a seemingly cruel backlash for any mistakes -- unintentionally or not -- made in the blogosphere and the world of social media. When magazines like Forbes does stories about "when blogs attack," there is bound to be trepidation for marketers who wade into the social media waters.

Maybe that will scare some away. Maybe it'll cause others to be more careful.

But, mistakes will be made. Like in traditional media, what stands out is the bad news; most life and even social media efforts fall under the good news category. But, that's boring to blog about.

So, while some will purposefully abuse social media, most will give it their best shot, learn and get better.

We have to let mistakes and learning proceed -- and not bash those mistakes -- and watch out for the scorpions among us.
Mike

I think that you make a particularly good point about the communities in which we operate. If the community throws you out, then there is little recourse. Still, even in the communities where we have been pitched, there are still public relations and marketing people operating, in harmony. Case studies are a good start, accepted practices are even better.

I agree that "mistakes will be made" and that that's okay - so long as the mistakes are unintentional.

For example:

That Campari was booted from Flikr = an honest mistake by Campari, IMO.

The fact that Time-Warner creates thousands of FAKE YouTube accounts = a disingenuous faux-pas.

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