Charting a New Course
Today is a big day at SHIFT. Today is the day I handed the tiller to somebody else.
Some background: I worked at SHIFT’s predecessor agency in Boston for many years, and after I hit “VP” I started to feel stale. I needed a new challenge. So, I raised stakes and moved to San Francisco with a handful of loyal colleagues, to start a new branch on the West Coast.
This was soon after the Bubble burst, so as you can imagine, that “new challenge” turned into a Herculean task. Ultimately we were successful in San Franciso. But in the 5 years I spent out west, the East Coast organization had started to run aground. In 2005 I moved back to Beantown to patch things up.
In the past 3 years, our SF office has been run by Mandy Mladenoff, a woman who started with us as a twenty-something Account Coordinator. She’s truly grown into the role and is doing a kick-ass job. Her loyalty, depth and passion have kept SF on a strong and steady course.
Meanwhile, the Boston office’s 2005 travails are ancient history. And while scores of talented SHIFTers contributed to turning things around, during the process I seemed to grow a new “right hand.” With increasing frequency, when I needed help on an important task I found myself turning to Amy Anderson.
Amy started out with us as a Senior Account Executive about 8 years ago. In the course of rising to VP, she impressed everyone with her quiet competence and good humor. Today we promoted Amy to Managing Director of our Boston office. Hurray!!
We are thrilled to have two such talented women helming our two offices. We are doubly happy about the fact that Mandy and Amy are such stellar representatives of our culture. We never had the slightest considerations for bringing in outsiders for these critical roles. Whenever possible we like to grow our biggest stars from within; we like to know that they have taken a big swig from our pitcher of Kool-Aid!
But – now what? What do I do now?
Well, as much as I’d like to relax a little bit, there are exciting new challenges for me to tackle now that day-to-day management “stuff” will be off my plate.
SHIFT is growing at a very healthy clip. With growth comes operational challenges, as well as a host of unforseen, unexpected (but wholly welcome) opportunities to wrangle. There are new services, new geographies, new partners and new priorities to sort through, develop and maximize.
As someone else takes the tiller, I find myself increasingly excited about new ways to chart the course.

View on mobile phone


Comments
Congratulations!
Very exciting for you, I'm sure.
As a fellow entrepreneur myself, I know how uplifting it is to have great team members step up take more responsibility.
I owe you a beer/lunch/dinner to celebrate sometime.
-Dharmesh
Posted by: Dharmesh Shah | July 2, 2008 12:30 PM
Todd-Congrats!
Good luck on all the new challenges and opportunities that you will be dealing with at SHIFT. It sounds like Amy is just the person for the job! I'm sure both Amy and Mandy will represent SHIFT in a positive manner and continue to propel the agency to success. Now, go relax--at least for a little bit!
Posted by: Abby Laner | July 2, 2008 12:38 PM
Congratulations Todd, and to the team. Always nice to see organic growth, even if it is fostered by Kool-aid...that can be a good thing too. To you and your team: Keep Going and growing
Posted by: Richardatdell | July 2, 2008 01:00 PM
Todd, congratulations to you, Amy, and SHIFT!
At least take the long weekend off, huh?
And maybe now you can get back out to the West Coast a little more often? Remember, most Red Sox games would start at 4:00!
Posted by: Bryan Person | July 2, 2008 01:01 PM
Congrats! Look forward to seeing what you're up to in the new challenges.
Happy July 4th week!
Posted by: David Mullen | July 2, 2008 01:26 PM
Congratulations Todd. Does this mean you will blog even more? :-)
Posted by: John Cass | July 2, 2008 02:49 PM
You can be the captain, and I will draw the chart...
Posted by: Ike | July 2, 2008 02:50 PM
Congrats to all at SHIFT, you are certainly in great hands with Amy.
/kff
Posted by: Kyle | July 2, 2008 02:59 PM
Thanks for all the kind words of support!
Posted by: Todd Defren | July 2, 2008 03:18 PM
I'm so jealous!
The self-employed can only hand the reins over to themselves.
Congratulations. I'm sure we'll continue to see great things coming out of SHIFT.
Posted by: Shel Holtz | July 2, 2008 04:00 PM
Congrats! Clearly this will free up plenty more time to... blog! ;)
Posted by: Zach | July 2, 2008 04:21 PM
Onward and upward to you and the entire SHIFT team.
Posted by: C.C. Chapman | July 2, 2008 04:28 PM
Leadership shines when it is the work of many. To those willing to take risks and cross the bar, there are unlimited horizons ahead.
Posted by: Monica Surfaro Spigleman | July 2, 2008 08:33 PM
Congratulations to you, Todd, and Mandy and Amy! It's great to read a capsule of the SHIFT story, and I love the way you've shown your support for strong, capable leaders who happen to be women. Here's to SHIFT's ongoing growth—what an exciting step this is for you. BTW, Happy Fourth of July!
Posted by: Cathryn Hrudicka | July 3, 2008 02:01 PM
I'm tempted to say 'congrads', but I do know better. So, congratulations!
Posted by: Boyd Neil | July 3, 2008 06:58 PM
Very interesting times. I don't have much more to add, but I'm watching you, Defren. I'm watching you.
Posted by: Chris Brogan... | July 3, 2008 10:23 PM
Whew! I thought you meant you were hanging it all up and leaving us. Congratulations on reaching this next pinnacle. We'll all be looking for continued great things from SHIFT as on organization and from you personally.
Posted by: Scott Monty | July 6, 2008 12:14 AM