Comments on: 360-Degrees of Humanity http://www.pr-squared.com/index.php/2007/02/360degrees_of_humanity Social Media and Public Relations Consulting � PR Squared Fri, 19 Mar 2010 15:46:01 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Bob http://www.pr-squared.com/index.php/2007/02/360degrees_of_humanity/comment-page-1#comment-525 Bob Wed, 21 Feb 2007 23:40:13 +0000 http://pr-squared.com/pr2wp/?p=311#comment-525 Jet Blue Rules!!! Jet Blue Rules!!!

]]> By: David Parmet http://www.pr-squared.com/index.php/2007/02/360degrees_of_humanity/comment-page-1#comment-524 David Parmet Wed, 21 Feb 2007 15:44:01 +0000 http://pr-squared.com/pr2wp/?p=311#comment-524 Todd - yep, I would have. But I'm willing to bet the mortgage that for 99% of the folks sitting in the terminal at JFK looking for jetBlue's bog wouldn't even cross their minds. I think there's a larger issue here. For most airlines, what jetBlue went through last week is par for the course but they never bother doing things like apologizing. For that alone, jetBlue deserves a lot of credit. Todd – yep, I would have. But I’m willing to bet the mortgage that for 99% of the folks sitting in the terminal at JFK looking for jetBlue’s bog wouldn’t even cross their minds.

I think there’s a larger issue here. For most airlines, what jetBlue went through last week is par for the course but they never bother doing things like apologizing. For that alone, jetBlue deserves a lot of credit.

]]> By: Todd Defren http://www.pr-squared.com/index.php/2007/02/360degrees_of_humanity/comment-page-1#comment-523 Todd Defren Wed, 21 Feb 2007 15:37:42 +0000 http://pr-squared.com/pr2wp/?p=311#comment-523 I think if you were stuck for TEN hours, David, and had ALREADY harassed the gate agents, etc., etc., you might find your way to the blog at *some* point. Agreed about JetBlue overall, though. I think if you were stuck for TEN hours, David, and had ALREADY harassed the gate agents, etc., etc., you might find your way to the blog at *some* point.

Agreed about JetBlue overall, though.

]]> By: David Parmet http://www.pr-squared.com/index.php/2007/02/360degrees_of_humanity/comment-page-1#comment-522 David Parmet Wed, 21 Feb 2007 13:26:01 +0000 http://pr-squared.com/pr2wp/?p=311#comment-522 If I were stuck in the terminal the LAST place I'd be looking for info is the company blog - I'd be harrassing the gate agents. Anyway, I'm a jetBlue flier and I'll continue to fly them because they did everything right this week - by comparision to the other airlines who also cancelled flights and left passengers stranded and didn't so much as offer a free meal. If I were stuck in the terminal the LAST place I’d be looking for info is the company blog – I’d be harrassing the gate agents.

Anyway, I’m a jetBlue flier and I’ll continue to fly them because they did everything right this week – by comparision to the other airlines who also cancelled flights and left passengers stranded and didn’t so much as offer a free meal.

]]> By: Marcel Goldstein http://www.pr-squared.com/index.php/2007/02/360degrees_of_humanity/comment-page-1#comment-521 Marcel Goldstein Wed, 21 Feb 2007 00:53:01 +0000 http://pr-squared.com/pr2wp/?p=311#comment-521 Hey Todd, good post on JetBlue crisis comms. I'm guessing the lawyers silenced blog communications or the blog simply isn't on the corporate crisis comms checklist and therefore was overlooked unintentionally. It needs to be updated! Marcel. Hey Todd, good post on JetBlue crisis comms. I’m guessing the lawyers silenced blog communications or the blog simply isn’t on the corporate crisis comms checklist and therefore was overlooked unintentionally. It needs to be updated!

Marcel.

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