Comments on: Social Media Helps Me Help You http://www.pr-squared.com/index.php/2008/03/social_media_helps_me_help_you Social Media and Public Relations Consulting � PR Squared Mon, 15 Mar 2010 21:19:22 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Megan http://www.pr-squared.com/index.php/2008/03/social_media_helps_me_help_you/comment-page-1#comment-1424 Megan Sat, 29 Mar 2008 21:32:21 +0000 http://pr-squared.com/pr2wp/?p=488#comment-1424 A couple weeks ago, I got an REI members e-mail and it had a survey. Sometimes they give you coupons if you take surveys so I took it and they basically asked, "if we blogged would you read it?" and "if we participated in Facebook, Myspace or other social media would you read and pay attention?". I basically said, "sure I'd probably read one or two blogs since I'm not THAT into REI. But they should do it anyway for people who ARE into it." It was a nice way to plug social media and feel like my opinion mattered a bit. A couple weeks ago, I got an REI members e-mail and it had a survey. Sometimes they give you coupons if you take surveys so I took it and they basically asked, “if we blogged would you read it?” and “if we participated in Facebook, Myspace or other social media would you read and pay attention?”.

I basically said, “sure I’d probably read one or two blogs since I’m not THAT into REI. But they should do it anyway for people who ARE into it.”

It was a nice way to plug social media and feel like my opinion mattered a bit.

]]> By: Bryan Person, BryanPerson.com http://www.pr-squared.com/index.php/2008/03/social_media_helps_me_help_you/comment-page-1#comment-1423 Bryan Person, BryanPerson.com Thu, 27 Mar 2008 23:19:30 +0000 http://pr-squared.com/pr2wp/?p=488#comment-1423 Todd, the movie-time idea is brilliant: simple, but practical. As a father of a teenage daughter, I've had similar experiences. Let's take this one step further: I'd even be happy to sign up for a text-messaging service that sent me messages at intervals of my choosing ("Movie ends in 30 minutes ... movie ends in 10 minutes...) Airlines can do it, so I'm sure theatres can as well. Here's hoping you get some more feedback here on your idea, and that you can forward it to the company. Todd, the movie-time idea is brilliant: simple, but practical. As a father of a teenage daughter, I’ve had similar experiences.

Let’s take this one step further: I’d even be happy to sign up for a text-messaging service that sent me messages at intervals of my choosing (“Movie ends in 30 minutes … movie ends in 10 minutes…) Airlines can do it, so I’m sure theatres can as well.

Here’s hoping you get some more feedback here on your idea, and that you can forward it to the company.

]]> By: Geoff Livingston http://www.pr-squared.com/index.php/2008/03/social_media_helps_me_help_you/comment-page-1#comment-1422 Geoff Livingston Thu, 27 Mar 2008 01:35:19 +0000 http://pr-squared.com/pr2wp/?p=488#comment-1422 I think vehicles like this teach an important lesson. Conversation's great, but really it's a vehicle to engage. Engaged customers are the end result of the conversation process. Allowing the to co-create with the company is the best form of engagement possible. I think vehicles like this teach an important lesson. Conversation’s great, but really it’s a vehicle to engage. Engaged customers are the end result of the conversation process. Allowing the to co-create with the company is the best form of engagement possible.

]]> By: Tatiana Tugbaeva http://www.pr-squared.com/index.php/2008/03/social_media_helps_me_help_you/comment-page-1#comment-1421 Tatiana Tugbaeva Wed, 26 Mar 2008 18:45:16 +0000 http://pr-squared.com/pr2wp/?p=488#comment-1421 Todd, I wish more companies were as proactive as Starbucks and Dell. But organizations are too scared to hear negative feedback, especially when it is publicly shared, like on blogs or forums. They are missing out on an opportunity to get real feedback from real people who are, above all, their clients - not some [industry] specialists. When a company is open for comments or even criticism, both, the company itself and its customers, are better off. Todd,
I wish more companies were as proactive as Starbucks and Dell. But organizations are too scared to hear negative feedback, especially when it is publicly shared, like on blogs or forums. They are missing out on an opportunity to get real feedback from real people who are, above all, their clients – not some [industry] specialists. When a company is open for comments or even criticism, both, the company itself and its customers, are better off.

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