Uncampaigning
Earlier this week, ZDNet’s Social Business blogger, Jennifer Leggio (a.k.a. Mediaphyter on Twitter) posted a list of 2009’s worst Social Media failures (thus far anyway).
Among the listed examples were Denny’s “Nannerpuss” Super Bowl ad (pictured); the oft-discussed Skittles campaign; and Burger King’s “Whopper Sacrifice,” which called on socnet users to unfriend 10 people on Facebook in return for a free hamburger.
These types of initiatives remind us of how Advertising needs to continue to evolve to match the unique dynamics of Social Media. That’s not intended as a rebuke of Advertising, rather it’s a call to action to the industry, to either a.) put community ahead of cleverness, or, b.) to embrace outrageously good (but interruptive) campaigns that don’t pretend to be about building up a “friendbase.”
The focus of Social Media Marketing should be on the organic growth of long-term relationships. When you have a long-term relationship with a brand, you’ll give them the benefit of the doubt when they pull off a stunt; you are likely to enjoy it; you might even pass it along.
When a brand with which you have no online relationship attempts to jumpstart a Social Media following via a stunt or campaign, you will usually be skeptical. You might be wowed initially — the advertising ideas are nearly always fun and innovative! — but, you are not likely to embrace the brand in the long-term.
For example: even if you enjoyed their clever launch into the Social Media sphere, when was the last time you visited skittles.com? How much more often do Skittles enter your consciousness while in the checkout line?
(Not recently, not often, eh? — See what I mean?)
Long-term relationships don’t start with short-term campaigns.
But short-term campaigns are readily supported by long-term relationships.
Posted on: May 27, 2009 at 9:05 am By Todd Defren



What’s this, then? Social Media marketing is all about long-term relationships. Seems I’ve heard that before. Oh, yes, it was in PR class about 20 years ago. What an eye-opener.
I agree that they could have done more. But I don’t think Skittles or Dennys think of them as failures. Both got a ton of buzz, lots of links (SEO juice!) and Skittles gained a ton of subscribers on Facedook and Twitter. Sure, Skittles should do a better job of engaging those subscribers.
But, both of these companies tried some inbound marketing and got a ton of exposure for far cheaper than just buying ads. (Skittles especially, since dennys also bought super bowl ads.)
I bet they are all really happy with the results. If the client/company is happy, is it a failure?
If the client is happy, no, it’s not a failure. BUT …
The exposure was a BLIP – a relatively big blip, at least in Skittles’s case – but a blip nonetheless. (FWIW I was clueless about the Denny’s promotion. So much for SuperBowl ads.)
I doubt Skittles needed the SEO juice. Pretty sure a search for “Skittles” would have brought up their website in the top 3 results, eh? And it’s not like their effort was helping with one-off SEO terms like “candy.”
The premise of my post is that you cannot create a long-term, revenue-helpful consumer outreach program with a stunt that only derives short-term “curiosity value.” That’s how CMOs get replaced every 18 months in this “what have you done for me lately” culture!
Todd –
I couldn’t agree with you more. I would also add that even with successful long-term social media relationships, flash-in-the-pan and quick/gimmicky social media stunts often get forgotten as fast as they come on the scene. Advertisers need to remember that just like building strong social media relationships and followings, social media ads need to find a way to leverage and sustain a long-term following. It can’t be all glitz and glamor with little to no substance. Otherwise, what’s the catch for people to keep coming back?
Sure, they’ll come back a couple more times just to see the stunt and send it on to their friends, but if you want to really keep them hooked long term, there has to be something worthwhile within the SM ad to keep them coming back over and over and wanting more.
Great one liner there. But it’s so damn true. You can’t go in half cocked with a stupid short term idea and expect it to have legs. It’s not a one off deal here…you need to make a commitment.
There needs to be a paradigm shift in the way marketers, advertisers, etc. think about social media. It’s not a gimmick, it’s engagement. It’s a long-term investment in your audience. There’s nothing “wham, bam…” about it.
I had this exact conversation with my advertising students last night. I have been using AdCracker to facilitate new ad ideas and drilling into students to think longevity/experience/solutions!