Corporate Social Media Policy: Top 10 Guidelines
How can corporate employees’ participation in Social Media be dealt with and managed in a way that liberates them — without putting the company at risk?
While I most often write about Social Media for Marketing, this question of Social Media use within the Corporation is ultimately a much bigger issue.
I’ve seen (and helped develop) several Social Media Usage Policies. Meanwhile, folks like Dave Fleet have done an outstanding job of covering Social Media Policies at a philosophical level.
But, you’re busy. You want the work done for you, eh? I get it.
One of our new clients (an iconic brand that I can’t wait to tell you about!) recently worked on a new Social Media Policy which we helped to refine and humanize. It represents one of the best examples I’ve seen, and offers the added benefit of having been vetted by top corporate lawyers.
And, you can have it. Here, for you — for free and without copyright restrictions — is an example of the Top 10 Guidelines of Corporate Social Media Policy (PDF).
Copy & paste as you see fit, for your own company or clients: there may be some stuff that doesn’t fly within your own organization, but, this document is worth running up the flagpole with your company’s legal eagles, with the C-suite execs, etc.
As always you are encouraged to use this content with or without attribution to me or SHIFT. Make it your own.
Just let me know if you find it useful?



Thanks for this list, it’s a great baseline for any social media policy and lays everything out very logically. A great starting point for any policy.
Hi Todd,
Have borrowed from multiple sources, including your guidelines, to create our social media policy which will be launched next week. Questions keep popping up: this seems to be an area where exceptions are the rule. How have you addressed employees posting pictures of colleagues who are not their Friends on Facebook? Thinking that a no-tagging policy is the answer OR tagging by permission only. In addition employees should oblige to taking down any materials upon request of a colleague who’s had unwanted photos posted. Basically, we want to ensure employees’ privacy is not violated.